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We will discuss about creating a AI chatbot strategy, including defining its purpose and conversational flow, choosing the right platform, and training it with relevant data. The demo highlights chatbots’ capabilities, such as increasing intelligence, emotional intelligence, omni-channel presence, and voice activation. The lecture then demonstrates using triggers, conditions, and actions in the Tidio chatbot system. Triggers initiate the chatbot, conditions allow for specific responses, and actions include sending messages or asking questions. The lecture also covers the functionality of an FAQ bot, which allows for delayed replies, pre-written answers, and user-created quick replies.